Privacy Policy

1. General Provisions

1.1. This privacy policy governs the principles of collecting, processing, and storing personal data. Personal data is collected, processed, and stored by the data controller Vemex OÜ (registry code 17184027, address: Metsa tn 13a, Pärnu) (hereinafter the data controller).

1.2. A data subject within the meaning of this privacy policy is a client or any other natural person whose personal data is processed by the data controller.

1.3. A client within the meaning of this privacy policy is anyone who purchases goods or services from the data controller’s website www.vemex.ee.

1.4. The data controller follows the principles of data processing as established by law, processing personal data lawfully, fairly, and securely, and is capable of demonstrating that data processing complies with applicable legislation.

2. Collection, Processing and Storage of Personal Data

2.1. Personal data that the data controller collects, processes, and stores is primarily gathered electronically via the website www.vemex.ee and by email.

2.2. By sharing their personal data, the data subject grants the data controller the right to collect, organize, use, and manage personal data for the purposes defined in this privacy policy, as shared directly or indirectly by the data subject while purchasing goods or services through the website.

2.3. The data subject is responsible for ensuring that the data provided is accurate, correct, and complete. Knowingly providing false information is considered a violation of the privacy policy. The data subject is obliged to promptly inform the data controller of any changes to the submitted data.

2.4. The data controller is not liable for any damage caused to the data subject or third parties due to the provision of false data by the data subject.

3. Processing of Client Personal Data

3.1. The data controller may process the following personal data of the data subject:

  • First and last name

  • Phone number

  • Email address

  • Delivery address

  • Payment card details

  • Bank account number (for bank transfers)

3.2. In addition to the above, the data controller has the right to collect data about the client from publicly available registers.

3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of Regulation (EU) 2016/679 of the European Parliament and of the Council:

  • a) the data subject has given consent to the processing of their personal data for one or more specific purposes;

  • b) processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract;

  • c) processing is necessary for compliance with a legal obligation;

  • f) processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party.

3.4. Processing of personal data by purpose and retention period:

  • Security and safety – according to the deadlines established by law

  • Order processing – 3 years

  • Functioning of e-commerce services – 3 years

  • Customer management – 3 years

  • Financial activities and accounting – 7 years (in accordance with the Accounting Act)

  • Marketing – 2 years or until consent is withdrawn

3.5. The data controller has the right to transfer personal data to third parties, such as authorized processors, accountants, transportation and courier companies, and payment service providers.
Personal data necessary for payment processing is transferred to the authorized processor Maksekeskus AS.

3.6. The data controller applies organizational and technical measures to protect personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

3.7. The data controller retains personal data depending on the purpose of processing, but not longer than 7 years, unless a longer retention period is prescribed by law.

4. Rights of the Data Subject

4.1. The data subject has the right to access and review their personal data.

4.2. The data subject has the right to receive information about the processing of their personal data.

4.3. The data subject has the right to correct or supplement inaccurate data.

4.4. If the processing of personal data is based on consent, the data subject has the right to withdraw consent at any time.

4.5. To exercise their rights, the data subject may contact [email protected].

4.6. The data subject has the right to file a complaint with the Data Protection Inspectorate (www.aki.ee).

5. Final Provisions

5.1. This privacy policy is prepared in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), the Estonian Personal Data Protection Act, and other applicable Estonian and EU legislation.

5.2. The data controller reserves the right to partially or fully amend this privacy policy by notifying data subjects of such changes via the website www.vemex.ee.